Refund policy

Refund Policy

Last updated: September 26, 2026

This policy covers orders from Elders Strike Back. Short version: every piece is made just for you, so we can't take returns for a change of mind or the wrong size. But if we (or the mail) mess up, we'll make it right.

Everything is made to order

Every tee and hoodie is printed just for you after you order it. Because of that, we don't accept returns or exchanges for a change of mind, the wrong size, or the wrong color. Please check the Size Guide and the product details before you order.

Misprinted, defective, damaged, or wrong? We'll make it right

If your item arrives:

misprinted (for example, a flawed print or the print in the wrong spot),
defective,
damaged in shipping, or
not what you ordered (the wrong design, size, or color compared with your order confirmation),

then you choose: a free replacement or a full refund for the affected item. For approved claims we also refund the shipping you paid for that item, and replacements ship free.

How to request a replacement or refund

Email hello@eldersstrikeback.com within 21 days of the delivery date.
Include your order number and a clear photo of the problem, with the item laid flat so the design and the issue both show.
For a wrong size or wrong item, include the size tag in the photo. For shipping damage, include the package in the photo. If several items have the same problem, send one photo with all of them together.

We usually reply within 1–2 business days. You usually don't need to send the item back. We'll tell you if we need it.

What isn't covered

Ordering the wrong size or color, or changing your mind.
Small differences in print placement (up to about 1/2 inch) or color. Colors can look different on screens than in real life.
Small size differences (up to about 1 inch from our Size Guide).
Wear and tear, or damage from washing or drying differently from the care instructions.
Problems reported more than 21 days after delivery.

Cancelling or changing an order

Need to cancel, or change the size, color, or shipping address? Email us within 12 hours of placing your order and we'll cancel it with a full refund, or make the change. After 12 hours, your order is on its way to production, so we can't cancel or change it.